Server: EU
Email: helpdesk@newlinetechnologies.net
Description:
Agent Observability Monitoring agent logs, performance, and execution lifecycle in real-time.
Trace Step-by-step execution tracking for Agent, including MCP tool calls and parameter auditing.
1) FM AI Voice Agent - main agent, working with MCP tools, etc
2) FM AI Agent - voice agent, keeps conversation with user, only collecting data
Description:
FM Agent orcestrator.
Orchestrates multi-step agent workflows with built-in retry logic, caching, and manual "Human-in-the-Loop" checkpoints. Simplifies monitoring of AI agents and ensures reliable execution in production.
Email: helpdesk@newlinetechnologies.net
Description:
CRM to manage contacts.
There stores a contacts with email/phone number, address. In a future MCP agent use this fields to find and validate user for future steps.
MCP agent make notes in a contact about every user request
Email: helpdesk@newlinetechnologies.net
Description:
Developer platform for building and deploying low-latency, life-like voice agents. Using our voice agent as Custom LLM.
In our case using like Speach-to-text and Text-to-speach
Email: helpdesk+3@newlinetechnologies.net
Description:
Zendesk is a comprehensive customer service platform designed to manage and streamline support interactions across multiple channels. It provides powerful ticketing, automated workflows, and AI-driven insights to help businesses track, prioritize, and resolve customer inquiries efficiently. In our case using to create tickets and getting ticket info to prevent duplicates creation or provide an info to user about existing ticket